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Unique ID:
#6254
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Price:
$
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Location:
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Posted on:
8th of May 2015 at 7:44 AM
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Expires in:
Expired
Ad Operations Support Contractor
Twitter’s Ad Operations team serves as the primary support contact for advertisers and the global sales organization. As an Ad Operations Support Contractor, you will resolve questions and troubleshoot an array of issues related to billing, account setup, campaign troubleshooting and more for advertisers across global markets.
You will delight advertisers by providing prompt, thorough and amiable support that addresses their issues and helps them unlock the full potential of Twitter Ads. You will continually analyze your work flow and proactively identify opportunities to drive efficiencies by evolving internal processes.
You are passionate about technology and have a demonstrated ability to learn quickly and work effectively in fast-paced, rapidly changing environments. You are detail-oriented and capable of quickly learning and applying technical concepts. You exhibit a proactive, can-do spirit and approach your work with vigor and determination.
This is a 3 month, 40 hours per week position with the possibility of a contract extension.
Please apply through this link: https://about.twitter.com/careers/positions?jvi=oTLy0fwW,Job
Responsibilities
+ Respond to inquires in a prompt, clear and helpful manner
+ Manage workflow to meet and exceed defined service level agreements
+ Monitor patterns and surface proposals to improve quality and efficiency
+ Write clear and helpful content to address common questions and issues
+ Log product issues and feedback for the product management and engineering
Requirements
+ Exceptionally resourceful; fearless in mining available knowledge bases to find answers
+ Curious about Internet technology, advertising and analytics
+ Proficiency in non-English languages an advantage
+ Experience working in a customer/client-facing environment (preferred)
+ Experience with online advertising, analytics and social media (preferred) •Principals only. Recruiters, please don’t contact this job poster.
•do NOT contact us with unsolicited services or offers