-
Unique ID:
#8308
-
Price:
$
-
Location:
-
Posted on:
27th of March 2016 at 2:21 AM
-
Expires in:
Expired
xperience working with Advanced SonicWall or Cisco programming of Switches and Firewalls. Experience working with Server migrations and projects a real plus.
Level 2/3 Technician / Engineer
Job Description:
Technician / Engineer will be responsible for providing remote and onsite support to clients for a variety of technology related issues. The Tech will work directly with clients and will also assist upper-level engineers and consultants to ensure that our client’s needs are consistently being met. Due to daily interaction with our clients, it is essential for the Technician to deliver excellent technical support and customer-care services during each and every interaction.
Please send Resume by e-mail.
The work schedule for this Full Time position is Monday through Friday from 8 AM to 5 PM.
Technical Skills:
* SonicWall experience
* Minimum of 2 years of relevant hands-on experience. A+, Security+, Network+ and/or Microsoft certifications are desired but not necessary
* Intimacy with the technical challenges of Windows based desktop operating systems
* Microsoft Productivity suites such as MS Office
* Ability to perform basic troubleshooting
* General knowledge surrounding the following:
* Understanding of Active Directory
* Windows Servers platforms
* End user support of desktops, laptops, tablets & modern smartphones
* Must have an intermediate knowledge in the fundamentals of networking technologies and theories. (OSI Model)
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Respond to all customer inquiries in a courteous and professional manner
* Excellent Writing skills
* Excellent Communication Skills
* Excellent Customer Follow Up
* Excellent Customer Facing & Interaction Skills
* Personal Ownership
* Mount servers and various network equipment into racks
* Ability to ask questions and demonstrate professionalism
* Answer the most commonly asked questions for defined issues and problems.
* Act as first line analyst for service request tickets following established protocols.
* Create, document, and escalate issues and problems in accordance with ticketing standards and SLAs.
* Monitor ticket queues and provide service or escalation as necessary.
* Provide basic level desktop/technical support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support).
* Basic support of software and hardware deployed in the organization.
* Adhere to departmental policies for reporting and managing requests and change control.
* Excellent customer service, interpersonal skills and telephone etiquette.
* Ability to learn and follow service standards and guidelines.
* Strong oral and written communication skills (technical and non-technical).
* Ability to understand of the organizations goals and objectives.
* Occasional heavy lifting required (50lbs to 75lbs servers and computer equipment)
* Commitment to continuous personal and professional growth through certification programs and personal empowerment
ENVIROMENT & SKILL SETS
* Local Candidates Only (Phoenix, AZ)
* US Citizenship required
* Valid Driver’s License & Clean Driving Record
* Must be able to pass a full background check and identity verification
* Some in-town travel required at times for onsite support of client’s needs and other tasks as needed
* NOC located by Metro Center area of Phoenix
*Must have reliable vehicle and insurance to be able to drive to client sites when needed.
*Mileage reimbursed
Benefits include
*Paid Vacation Time
*Paid Sick Time
*To promote ongoing education we reimburse for education and certifications
â€Â¢ Principals only. Recruiters, please don’t contact this job poster.
â€Â¢ do NOT contact us with unsolicited services or offers
Principals only. Recruiters, please don’t contact this job poster.
do NOT contact us with unsolicited services or offers