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Unique ID:
#8387
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Price:
$
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Location:
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Posted on:
2nd of May 2016 at 2:49 AM
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Expires in:
Expired
As a Bilingual Customer Service Representative, you’ll be the main point of contact for both English speaking and Spanish speaking customers who are looking for answers regarding their consumer credit accounts. You will be responsible for increasing credit lines, discussing payment options and educating our customers on our various promotional plans. Responsibilities include: -Answer inbound calls from customers regarding their credit card inquires. -Resolve credit inquiries on new accounts and authorize sales on existing accounts. -Achieve the highest level of customer satisfaction through one call resolution. -Utilize professional techniques to generate additional revenue. -Consistently improve overall activation and retention of cardholders. This position requires at least 6 months of previous general Customer Service experience or equivalent military experience. This position is NOT work from home. Please note, the initial application process may take approximately 60 minutes to complete.
Customer Service Representative- Full Time
As a customer service representative, you are trained to handle inbound calls from our cardholders and clients. Duties performed include everything from simple requests such as the balance on an account or the change of an address to more complex issues such as billing disputes. Each call provides you with a new challenge and the opportunity to exceed the expectations of our customers and clients.
This position requires at least 6 months of customer service or military equivalent experience.
We do ask that you provide a resume and/or work history after the initial eligibility questions. Please have a copy available for upload or on hand to be able to type in your work history.
Inbound Fraud Representative- Full Time
Description Inbound Fraud Support Representatives assist Clients and Cardholders with resolving inbound calls regarding fraud inquiries. They handle a high volume of phone calls where they will review accounts for possible fraudulent activity. Responsibilities with this role will also include:
• Maintaining positive relationship between the customer and GE through the use of Customer Service skills
• Researching concerns and responding promptly to client and customer inquiries
• Strong ability to handle confidential information
• Disposition of credit applications and sales authorizations through application / account review
• Consistently providing a superior quality of service
o Anticipating client/customer needs
o Customer Education
o Identifying and using appropriate resources in order to provide contact resolution
• Work with your manager to better processes
o Identifying actions to correct telephone. system or operating routine deficiencies
o Identifying and proposing methods to improve service
o Identifying and reporting call trends
• Additional job responsibilities as assigned
Learn More at. . .http://www.usajobtv.com/Synchrony_Phoenix.html
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