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Unique ID:
#6512
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Price:
$
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Location:
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Posted on:
27th of May 2015 at 6:09 PM
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Expires in:
Expired
Love interacting with people and helping small business owners? Do you have a passion for building scalable processes and developing innovative solutions to problems?
ZenPayroll is seeking an Implementation Analyst to join our New Customer Operations team in our San Francisco office. The New Customer Operations team is responsible for onboarding new customers and ensuring that the user’s experience is as simple, quick, and delightful as possible . You will be an integral part of the team with a high level of responsibility and room for growth. The ideal candidate will have a passion for helping small business owners and accountants.
Here’s what you would be doing day-to-day:
* Be the primary point of contact for onboarding new clients
* Provide guidance, assistance, and support through the onboarding process while making the transition to Zenpayroll as simple as possible for
our customers
* Partner with the sales team to ensure successful transitions for new clients
* Perform compliance related data entry and processes (will become familiar with complex payroll concepts)
* Interact directly with small businesses and CPAs daily, guide them through the process, and empower them to become our advocates
* Understand customer pain points and partner with cross-functional teams to simplify and automate existing processes
* Become an expert in payroll processes across multiple states
The ideal candidate will:
* Have graduated from a top university
* Believe in and embody our company values ( https://zenpayroll.com/values )
* Have the ability to approach problems with an analytical perspective
* Have excellent written and verbal communication skills
* Be passionate about reducing operational inefficiencies and pain points
* Enjoy working collaboratively with cross-functional teams
* Are ready to rock n’ roll at all times- this is a fast-paced environment, we need people who are ready to tackle each day and whatever it brings
* Get inspired by the idea of building something that is going to change people’s lives and the way they run their businesses
* Believe beauty is in the details 🙂
Bonus points for any of the following (you always went for that extra credit, right?):
* 2-3 years experience in an operational or client facing role
* BS degree in a technical field
* Project Management experience
* Intermediate to advanced experience with Excel
Please include a note on:
* Why you are interested in ZenPayroll.
* Something you’ve done that you are most proud of, and why.
To apply, please click here: http://grnh.se/aojbt1 •Principals only. Recruiters, please don’t contact this job poster.
•do NOT contact us with unsolicited services or offers