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Unique ID:
#10284
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Price:
$
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Location:
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Posted on:
4th of December 2017 at 2:06 PM
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Expires in:
Expired
NEW YEAR, NEW CAREER!!!
*** FULL TIME PERMANENT WORK***
**PAID TRAINING – Class starts January 19, 2018 !!! **
Charter Communications (Spectrum) is looking for 20 sales professionals who want to join our growing Customer Retention & Sales team in our Culver City call center.
What will I be doing?
In this customer-centric role, you will use your exceptional sales skills and savvy negotiation skills to confidently SAVE & RETAIN current subscribers from disconnecting their Charter services.
You will investigate problems, track reasons for disconnect requests, and take ownership of customers’ concerns to assist them in making the decision to stay. You will confidently educate the customer on competitive pricing information and assist the customer in comparing and contrasting competitive services. This passion for the customer will ensure long-term customer satisfaction and in turn, reward you with a rich compensation package, long term career potential, as well as, flexible & generous benefits that include discounted pricing on your own Charter products & services.
Essential Job Functions:
•Serve as the customer’s primary point of contact and own customer issues from start to finish
•Handle inbound disconnect/downgrade calls from existing customers
•Responsible for skillfully retaining customers through positive customer relationship building
•Diffuse the irate customer situation by utilizing strong listening skills and probing techniques
•Identify reason(s) for disconnect and overcome objections in an effort to retain the customer
•Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers
•Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner
You are a match if you possess the following characteristics:
•Keen problem solver with a unique ability to think on your feet
•Self starter who is comfortable taking the initiative
•Customer-centric mentality and passion for the customer
•Effective listening skills with high level of empathy to solve problems
•Ability to probe and correctly identify customer needs/concerns.
•Proven ability in working in a sales/customer service environment, overcoming consumers’ objections and ability to deal with rejection
•Ideal candidates will have 1-2 years of sales-driven service and/or retention experience but if you have the drive, we want to learn more about you!
This role is not for the faint of heart. Sometimes you won’t know the right answer, but you are the kind of person who is always up for the challenge. You are the type of individual who will rely on your resources, training, and quickly research a response
What’s in it for you?
•World Class training program for new hires
•Mentorship programs
•Weekly contests and incentives! Fun, team-oriented culture!
•Fun fast paced environment
•Base pay + Shift differential pay + bonuses
•Competitive commission structure: Avg. 1st year income $45K/Top earners average $59K plus annually !!
•Robust benefits: Medical, Dental, Vision, Matched 401(k)
•Discounted if not FREE cable, phone and Internet services! (*if you live in a Spectrum footprint)
To learn more about what it’s like to work for Charter Communications, copy/paste the below link to your browser and view this video from our employees: http://www.youtube.com/watch?v=tWge4VxBXxQ
NOTE: Charter requires applicant to complete an assessment as part of the application process. Only applicants with assessments completed within 48 hours will be reviewed by recruiter.
Call Center Hours: 6am to 10pm Seven days a week. (Position shift hours will vary within the hours of the call center)
**** PAID Training: Classes in session January 19th but the recruiting starts NOW! ****
TO APPLY: https://jobs.spectrum.com Job Req 207825BR
•Principals only. Recruiters, please don’t contact this job poster.
•do NOT contact us with unsolicited services or offers