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Unique ID:
#8320
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Price:
$
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Location:
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Posted on:
8th of April 2016 at 2:00 AM
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Expires in:
Expired
Morrison & Foerster LLP, an Am Law 50 law firm with 17 offices worldwide, has an opening for an End User Support Analyst in our Information Technology Department in our Palo Alto office.
The Opportunity
Guided by department objectives and priorities, troubleshoots application and hardware issues and provides solutions from inception to successful resolution. Provides support for attorneys and staff for all technology related needs. Performs offsite meeting and/or trial site set ups and support as needed. Collaborates closely with others in firmwide and office-based Information Technology groups, attorneys, staff, and vendors. Ensures client service and satisfaction are attained in all areas of position.
Ideal Candidate
The ideal candidate will have the following qualifications:
Education and Experience
•College level course work in Information Systems Technology preferred.
•Five years PC experience with hardware and software knowledge. Understanding of LAN/WAN and server concepts.
•Strong knowledge of Windows OS required. In depth knowledge of Microsoft Office programs, including Word, Outlook, Excel and PowerPoint.
•Recent and relevant certification strongly desired.
•Law firm or professional services experience preferable.
•IT training experience desirable, but not required.
Teamwork and Applied Skills
•Skill to assess issues and needs and to provide responsive solutions. A highly proactive, solution-oriented approach to work and interactions.
•Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work.
•Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively.
•Ability to assess information, anticipates issues and outcomes, and makes effective decisions.
•High comfort level with sometimes stressful client requirements.
•Ability to follow instructions with high degree of accuracy.
•Technical aptitude and understanding, including ability to quickly learn new applications.
•Ability to apply effective independent judgment.
•Strong organizational skills; ability to prioritize work, and work within competing deadlines.
•Ability to manage multiple priorities under deadlines.
•Reliability, dependability, and strong motivation to respond to requests quickly.
•Availability to work overtime; flexibility regarding work schedule including nights and weekends if needed.
•Ability to lift up to 25 pounds.
Who We Are
At Morrison & Foerster, our culture is defined by our deeds. We’re passionate about what we do. We’re equally passionate about how we do it. We resist hierarchies and operate within a model of respect — for our colleagues, their ideas, and the differences that make us stronger. We encourage you to learn more about who we are, and what we do .
Should you find you’re ready to do the best work of your life, we encourage you to let us know!
Find out more about this opportunity by visiting: http://www.mofocareers.com/ This job is listed under job ID 5936
Only online applications will be considered. You will receive a confirmation of your application via email. No phone calls please.
Morrison & Foerster is not accepting resumes or referrals from agencies. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Morrison & Foerster hires the candidate.
•Principals only. Recruiters, please don’t contact this job poster.
•do NOT contact us with unsolicited services or offers