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Unique ID:
#8181
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Price:
$
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Location:
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Posted on:
13th of February 2016 at 8:42 PM
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Expires in:
Expired
About Us …
Oversee My IT is a Managed Service Provider and provides outsourced IT services to small-to-medium sized local businesses in the Dallas/Fort Worth area. But most of all we are a relationship and services company! If you cannot offer someone great service with a smile, please don’t waste our or your time applying here. Here the customer is not always right, but we still must take care of them and make them happy at the end of the day, no matter what it takes.
The Position …
We are looking to fill a very important, high-level position in our support department. This position will have a significant impact on our future and the future of our clients, so there will be a very thorough application process. Here, Systems Engineers are responsible for assisting in assessment, design, discovery, auditing, implementation, and maintaining clients’ systems and networks. These systems and networks include customer-facing, hosted, and cloud environments, multi-site and single-site locations.
Every day is different at our office, some days are spent running through tickets at the office, some are at client sites discussing options and educating them on their technology, some are implementing new cutting-edge technology for the first time. Other days are spent running wires and climbing up ladders, driving from client site to client site and wondering where the day went. Some days may just be focused on giving great customer service over the phone while drinking a cup of coffee. Because every day is different, all of our support, admin, and engineer positions are both challenging and demanding. So if you are looking to grow and learn more than you possibly ever could at one company, working with multiple systems and networks, and not being chained to a desk all the time, here is your chance.
We are eager to speak to you if:
* You enjoy helping others, utilizing your extensive IT skills and experience.
* You prefer quality over quantity when engaging with clients
* You think quickly on your feet and are able to adapt to any situation
* You do not limit yourself to a job title and are willing to help out wherever needed
* You are a self-starter and do not require micro-management
Details …
Desired Knowledge, Skills, and/or Abilities Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Previous Experience in Managed Services is highly preferred
• LabTech or Kaseya Remote Monitoring and Management (RMM); or comparable tools
• ConnectWise or comparable ticket system
• Basic PowerShell Scripting
• In-depth knowledge of Microsoft Server Operating Systems and its Roles and Features
• Active Directory and Group Policy
• Exchange 2003 and up, SQL 2003 and up
• Hyper-V and VMWare Virtualization
• LAN/WAN (Networking, Wireless, VPN, VLANS, Routers, Firewalls, T1’s, ISP, & etc.)
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• Business Continuity and Backup/Disaster Recovery (Planning, StorageCraft, Datto, ect.)
• SPAM and Content Filtering
• Server Hardware (Planning, Configurations, Builds, RAID, and Troubleshooting)
• Server Storage (iSCSI, SAN, DAS, NAS, ect.)
• In-depth knowledge of hardware and troubleshooting of servers, workstations, printers, and peripheral devices
• Minimum of 3 years of experience as a Systems Engineer
• Vehicle for client site visits that is capable of securely carrying tools and equipment.
• Clean Background and Driving Record
• Professional IT Certifications, such as: Microsoft MCSE, VCP, or equivalent experience are strongly preferred; HOWEVER, we value experience over certifications and titles
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Project Management skills
• Excellent Troubleshooting skills
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment
Duties and Responsibilities:
• Ability to multi-task and adapt to changes quickly
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
• Service awareness of all organization’s key IT services for which support is being provided
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Management of client projects the initial phase to completion
• Project research, scoping, management, and support for new implementations and upgrades to systems and networks.
• Design, implementation and support of new on premise, hosted, cloud, and hybrid systems and related technologies
• Design, implementation, and support of disaster recovery solutions
• Assessment and auditing of systems and networks
• Quarterly and annual IT planning, review, and budget meetings with client owners and CEO’s
• Administration, monitoring, and maintenance of the remote monitoring and management system, alerts, scripts, and notifications, and respond accordingly through service tickets
• Documentation for all internal and clients systems and network infrastructure
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Improve customer service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses as it occurs
• Understand internal processes by completing assigned training materials and blueprints
• Work through a daily schedule that has been established through the dispatch process
• Prioritize and work through project tickets and phases
• Enter all work as service or project tickets into our PSA
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and abilities we are looking for. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our support positions demand someone that can think outside the box, adapt to a constantly changing environment and situations. Since we deal with many different clients, environments, and situations, our support staff must know, learn, or adapt to multiple technologies, which requires a sharp-minded “Jack of all Trades” type person. With these challenges, our people are constantly learning and working on becoming the best in the industry.
If you are feeling stuck in a current job where no one listens to your suggestions and you are going nowhere fast, here is your chance to escape. With Oversee My IT, you get to be a part of a collaborative work environment where individual initiative is rewarded and encouraged. If you are looking for a wonderful company with a great sense of community, where you will feel like part of something much bigger than yourself, then this could be the right job for you.
To Apply …
Please follow the following instructions carefully
• Please send us an email with at least two paragraphs — one paragraph should outline why you are passionate about what you do, and the other should outline why you are a good fit for the position.
• Email this information to Jobs@OverseeMyIT.com with “Windows Systems Engineer” in the subject
• There is no need to send your resume at this time
• This is your time to shine, so be unique and help us get to know you better •Principals only. Recruiters, please don’t contact this job poster.
•do NOT contact us with unsolicited services or offers
post id: 5445121763
posted: 2016-02-12 1:02pm
updated: 2016-02-12 1:02pm