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Unique ID:
#8307
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Price:
$
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Location:
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Posted on:
27th of March 2016 at 2:16 AM
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Expires in:
Expired
upport Engineer – Night Support (6PM-6AM rotating shifts)
About Boomtown:
Technology evolves in order to make our lives easier and businesses more efficient, not to create more headaches. The challenge has been that this isn’t always the case. When you add people into the mix of technology, change may be difficult, setup may be complex, updates can be frustrating, and the network supporting technologies may fail for countless unrelated and unexpected reasons. Boomtown is here to solve these issues and simplify the lives of our customers so they can focus on what truly matters. Boomtown was created because we saw so many of our friends and family members struggle with technology in their own businesses, and more often than not, we were the ones they would call for help!
We are looking for a candidate with:
Experience working for a support help desk and knowledge for remotely troubleshooting network peripherals, desktop and servers via LogMeIn, wireless LAN and WAN devices, firewalls, routers, switches, tablets, network printers, structured cabling, etc.
Proficient verbal and written communication skills for documenting reported issues, diagnosis of problems, and steps taken for resolution
A plus to have experience supporting iPad and Android devices, point of Sale (POS) hardware and knowledge of it’s set-up, POS peripherals, pin-pad devices and credit card swipe devices, wireless printers, etc.
Duties and Responsibilities:
Remotely work with customers via the Boomtown App to assist with various types of network problems, software and hardware issues, including: wifi connectivity, secured and unsecured networks, bluetooth and cabled printer, App Store (iOS) and PlayStore (Android) navigation and download, etc.
Troubleshoot mobile POS network issues regarding printer and tablet connectivity
Working knowledge of client software to answer “How To” questions about certain supported mobile POS software
Generate work order problem descriptions and dispatch field technicians from a national network to resolve outstanding issues
Provide support to internal sales team with estimates for installations and roll out projects (equipment, time, labor, materials, etc.)
Conceptualize and draft an ideal IT footprint for small to medium size businesses (restaurant, retail, medical offices, etc.) and make suggestions
Flexibility to work specified shifts and extended hours as necessary and be available for “on-call” weekend/holiday hours as needed.
Apply if…
You like having attention focused on you while patiently walking a customer through software training.
You’re obsessively organized, detail-oriented, sincerely empathetic and can drive (not rush) a conversation.
You’re proactive in identifying new opportunities, solving problems, and prioritizing efforts.
You take an analytical approach to navigating, investigating, and understanding how products work.
You’re a compelling writer who crafts grammatically impeccable emails and you’re just as articulate on the phone and face-to-face.
You’re really good at thoroughly explaining tasks and processes at a rudimentary level with patience..
You hate being late. You’ll do whatever it takes to fulfill scheduled commitments.
If you think you have what it takes to give someone a “Boomtastic” experience,
APPLY HERE: http://www.goboomtown.com/boomtown-brigade/jobs?gh_jid=187274
WHAT IS BOOMTOWN? CHECK IT OUT HERE: https://www.youtube.com/watch?v=5ncbza0zQbY
Principals only. Recruiters, please don’t contact this job poster.
do NOT contact us with unsolicited services or offers