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Unique ID:
#922
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Price:
$
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Location:
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Posted on:
7th of January 2014 at 4:40 AM
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Expires in:
Expired
Technical Service Engineer (santa clara)
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Located in Santa Clara, California the company was founded in January 2004 to develop a radically new technology for the treatment of ocular disease. Initially developed at Stanford University, and exclusively licensed to the Topcon Medical Laser Systems, the PASCAL® Method of Photocoagulation is used to treat a variety of retinal conditions including diabetic retinopathy, age-related macular degeneration, and retinal vascular occlusive disease. The PASCAL Photocoagulator provides significantly improved performance for the physician and an enhanced therapeutic experience for the patient. Topcon Medical Laser Systems has a newly created position for a Technical Service Engineer in the Santa Clara.
Position Overview:
A Technical Service Engineer will provide Topcon Medical Laser Systems with testing, troubleshooting, repairs of systems, system subassemblies, and components to specification. The Technical Service Engineer will work at TMLS Head Quarters located in Santa Clara, CA,
This position will also:
• Provide first, and second level support to Distributors and Field Service Engineers.
• Support Customers by doing field repair as needed and address any Customer issues or concerns.
• Perform training courses to service engineers on Topcon products.
Duties include:
Test parts and assemblies to fulfill service orders.
Assist Production with product build when time allows.
Support tradeshows and company events that require systems.
Supply feedback to Manufacturing Engineers along with R & D for system performance as well
as customer feedback.
Responsible for the Service Stock Room to be maintained in an orderly state and maintaining
current and accurate stock count through TMLS MRP system.
Provide phone/email support for Customers and the TMLS Distribution base to diagnose system
malfunctions, and provide technical guidance.
Make Field Service calls whenever needed on short notice to meet the needs of the Customer
Job Functions:
Perform testing, troubleshooting, and repairs of new assemblies, returned assemblies,
subassemblies, and system components.
Provide completed documentation for all testing and Nonconformance Reports for RMAs,
including part/assembly, and NCR History from field service calls in a timely manner.
Assist Production Quality Assurance when the service schedule allows.
Responsible to install/de-install Marketing Systems for trade shows, demonstrations, Clinical, and other events.
Provide feedback to R & D Engineering for system performance.
Provide technical response to service inquiries from field service engineers worldwide.
Perform technical training courses on Topcon products.
Other Duties not listed here as directed by Manager.
Requirements / Skills:
Associate Degree or equivalent
5+ years technical experience in the Medical Laser Industry.
Troubleshoot electronic, mechanical, and electro-optical components.
Self-starter and independent with ability to manage/coordinate service part orders.
Ability to multi-task and reprioritize throughout a day.
Must have a valid driver’s license and good driving record.
Excellent communication skills for interaction with other company departments as well as
ability to use standard computer applications, eMail, VM, and Internet to perform assignments.
10% Travel